Refund & Returns Policy

Refund & Returns

Every GZO piece is made to be lived in. If something isn't right, we'll make it right. This policy explains how returns and refunds work.

Return window

You may return an item within 8 days of delivery. To be accepted, the item must be unused, unworn, and returned with its original tags attached, in the condition it arrived.

How to start a return

Email us at thegzoexperience@gmail.com with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Please wait for our confirmation before shipping anything back.

Who pays for return shipping

Change of mind: you cover the return shipping cost.
Defective or incorrect items: if an item arrives faulty or we sent the wrong thing, we replace it or refund it in full — at our expense, including return shipping.

Pre-order cancellations

Pre-order items are paid in full at checkout and ship with the Summer 2026 drop. You may cancel a pre-order for a full refund at any time before it ships. Once it has shipped, the standard return terms above apply.

EU & UK customers — 14-day withdrawal

If you are shopping from the EU or UK, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right sits alongside the terms above; where they differ, the more generous applies to you. To exercise it, simply contact us. Return shipping for a withdrawal is the customer's responsibility unless the item was defective or incorrect.

Refund timing & method

Once we receive and inspect your return, we'll confirm the outcome by email and issue any refund to your original payment method. Refunds are typically processed within 5–10 business days; the time for funds to appear depends on your bank or card provider.