Shipping
We ship from Osaka, Japan, to customers at home and around the world. Here's what to expect.
Processing time
In-stock orders are usually prepared and dispatched within 2–5 business days. You'll receive a confirmation with tracking once your order is on its way. Pre-order items follow the timeline below.
Domestic shipping (Japan)
- Standard: ¥870, free where eligible.
- Express: ¥3,762.
International shipping
We ship to around 27 countries, including the US, EU, UK, Australia, Singapore, South Korea, and Hong Kong, at a flat rate of ¥3,000. Delivery times vary by destination and by local postal and customs handling.
Pre-order shipping
Pre-order items ship together with the Summer 2026 drop, regardless of when they were ordered. If your order combines pre-order and in-stock items, it will ship complete with the Summer 2026 drop unless we arrange otherwise. You may cancel a pre-order for a full refund any time before it ships.
Customs & import duties
For international orders, any customs duties, import taxes, or handling fees charged by the destination country are the customer's responsibility. These are set by local authorities, are not included in the price you pay us, and are collected on delivery. We recommend checking your country's rules before ordering.
Tracking
Once your order ships, we'll email you a tracking number so you can follow its journey. Please allow a little time after dispatch for tracking to update.
Lost or damaged parcels
If your order arrives damaged, or doesn't arrive at all, contact us at thegzoexperience@gmail.com within a reasonable time and we'll help put it right — including a replacement or refund for items lost or damaged in transit. Where helpful, please keep any packaging and photos so we can resolve things quickly.